Ticketing Agent- Fixed Term Contract (1Yr)

Each year Egencia helps thousands of companies in over 60 markets better manage their travel programmes. We provide modern solutions and exceptional service to millions of travelers as they plan, take and complete every business trip. We deliver bottom-line savings to our clients and support the needs of the modern business traveler.

Egencia blends classic travel agency services, innovative travel technology, and global travel market expertise to deliver solutions and cost-savings to companies around the world. From planning the trip and ensuring compliance, we are with our clients every step of the way.

Unique in the market, we operate like an agile and entrepreneurial start-up but we are backed by one of the world's largest travel groups Expedia Inc., voted the #1 Best Place to work in the UK by Glassdoor.

As a Ticketing Agent based in Manchester or Marseille, you will be working with a variety of clients across our business travel customer base who require the provision of timely and accurate ticketing, supporting processes where robotic tools are not available or fail in their operation. You will be expected to cover all aspects of ticketing, including issuing, refunds and exchanges across air and rail services.

Key deliverables

• Fast and accurate processing of ticket processing, be it new issues, refunds or exchanges, including all calculations

• Troubleshooting if any problems or errors arise, following process through to issuance

• Investigation and resolution of Agency Debit Memos, following up with airline contact where necessary

Profile

Applicants must have experience of working within a ticketing environment, ideally from within a Business Travel, Leisure Travel, Airlines or similar, using a Travel GDS system such as Amadeus, Galileo, Worldspan or Sabre.

It's not just what you do, it's how you do it….. What we affectionately call Egencian's.

To be an Egencian your personal traits are as important to us as your ability to deliver the role. You need to mirror the traits of a traveler, be smart, curious, open minded, agile and self-sufficient.

We live, eat, and breathe travel. We work hard and play hard and are never satisfied.

Who are we

We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.

We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn.

We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.

We believe in the Scientific Method. Everyone's ideas are equal in the face of hard data. We use data to guide but not define our actions.

We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.

We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others.