Thomson Retail Travel Advisor, Fixed Term, Dunstable Superstore

Joining the Thomson Retail Team as a part time Travel Advisor, we will help you become a destination expert to recommend and sell holidays and extras to a range of our customers. You will put all customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holiday experiences that make us famous for service and create customers for life. This role has variable shift patterns each week which include Evenings & Weekends. In return for your flexibility you’ll usually know your shift pattern 4 weeks in advance. 

TUI Group is the world’s number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural united team.

What you will be doing

As a Thomson Retail Travel Advisor you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your knowledge will help us collaborate and answer questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online. 

You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You will enjoy change and challenges taking opportunities to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’. Your desire to achieve will lead you to exceed your company, sales and service targets. 

In addition to Thomson and First Choice, your scope will include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be comfortable to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.

What we are looking for

• Should you be under 18 and applying for a role in England you will be required to be in part time education or voluntary work equivalent to a minimum of 20 hours per week, proof of this will be required
• A customer driven and positive individual with a passion for delivering contemporary service
• Confident and fun personality with a strong commitment to achieve targets and overcome challenges
• Willing to engage and collaborate at all times with customers and colleagues of varying nationalities 
  he highest personal standards and pride in attitudes and behaviours displayed
• A passion to work within tourism and actively grow and share knowledge

Working within TUI group

Help make our customers smile and in return you will be rewarded with a competitive salary, pension scheme and some excellent incentives across a variety of sales and service performance targets. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and free annual travel insurance* 

TUI UK and Ireland is the UK’s largest tour operator with key brands including Thomson and First Choice. We employ a team of 13,300 employees and serve over 5.2 million customers each year. 

TUI Group is the world’s number one integrated tourism business operating in around 180 countries worldwide. Our 77,000 colleagues, all with a passion for holidays, work hard to deliver our customer promise ”Discover your smile”

How to apply

You will be required to provide personal details and complete an online application form and customer service test. Should your application be progressed further you will be contacted by the local shop to arrange an interview. *Correct at time of going to print, some benefits are non-contractual and subject to change