THOMSON RETAIL DEPUTY MANAGER

Joining Thomson Retail as a Deputy Manager, you will part-lead a team to become destination experts that will recommend and sell holidays and extras to a range of our customers. You will put all customers and employees at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life. This role has variable shift patterns each week which include weekends. In return for your flexibility you’ll usually know your shift pattern 4 weeks in advance. 

TUI Group is the world’s number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your management career, but the benefits of being part of an exciting multi-cultural united team.

What you will be doing

As a Thomson Retail Deputy Manager your leadership support will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will be forward thinking. Using modern technology, customer feedback and insights you will assist to spot trends, challenge the way we work and find new ways to improve customer satisfaction, loyalty and grow our business. Your team’s knowledge will help us collaborate and answer questions for our international colleagues and customers. 

You will inspire and respect your colleagues whilst sharing a great amount of fun. Additionally you will encourage the team to be pro-active, investigate and resolve every question or complaint and learn from their results. If things do not go quite right, you will be confident to step in, take ownership and resolve any issues straight away. Similarly, you will take the opportunity to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’. 

Your experience will assist you to jointly coach, develop and performance-manage the team consistently whilst setting high performance standards that drive engagement, and lead you and your manager to exceed all company, sales and service targets. Finally, you will be accountable for the balancing of accounts, compliance to company procedures, health and safety due-diligence and the varying responsibilities of deputy managing your local store.

What we are looking for

• A customer driven, positive manager with a proven passion for delivering contemporary service 
• A confident and fun motivator with the drive to exceed targets and overcome challenges 
• Skilled to coach, develop and performance manage multi-cultural teams 
• Leads by example and comfortable to trouble-shoot in challenging times 
• Ability to engage and collaborate at all times with customers and colleagues of varying nationalities

Working within TUI group

Help make our customers smile and in return you will be rewarded with a competitive salary, pension scheme and some excellent incentives across a variety of sales and service performance targets. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and free annual travel insurance*.

TUI UK and Ireland is the UK’s largest tour operator with key brands including Thomson and First Choice. We employ a team of 13,300 employees and serve over 5.2 million customers each year.

TUI Group is the world’s number one integrated tourism business operating in around 180 countries worldwide. Our 77,000 colleagues, all with a passion for holidays, work hard to deliver our customer promise ”Discover your smile”

How to apply

You will be required to provide personal details and complete an online application form. Should your application be progressed further you will be contacted by the local shop to arrange an interview. *Correct at time of going to print, some benefits are non-contractual and subject to change