Telesales Team Leader

Role Description

Joining a newly established Telesales unit based from our Head office in Basingstoke this role will take the responsibility of leading and managing the team to achieve set objectives to support new client acquisition. This important position underpins the sales function driving client meetings and conversations with the objective of growing the overall client base.

Duties will include:

• Managing the telesales function to deliver high activity levels with significant phone time (approximately 120 calls per person per day) with high levels of decision maker contact and lead generation for the of New Business team.
• Ongoing Training and development of Telesales executives to deliver industry leading processes and standards.
• Contribute to the long term strategy and development of the Telesales team.
• Ensuring all telesales activity, and all relevant information collated is recorded accurately and in a timely manner on the company CRM system.

• Ensuring effective journey planning and time management for setting of appointments in New Business team’s calendars.
• Liaising directly with the Senior Management to identify and target new opportunities.
• Supporting the wider Sales team with customer calls to existing clients when required, promoting Adam’s services portfolio, ensuring that onsite meetings are arranged as required for the contract to meet the client’s recovery procedure.

The employee will also demonstrate:

• A commitment to comply with the Company’s Information Security Policy
• A commitment to promptly report any security weaknesses or incidents
• A commitment to adopt and maintain a Health and Safety culture within the Group

Candidate Profile:

Essential

• Experience of leading a Telesales team or a senior position within such a team
• This role would be expected to manage the Telesales personnel and make changes if required in order to reach objectives
• Ability to plan and deliver telesales training and ongoing support
• Provide ideas of how this team should be managed and incentivized to meet KPI’s
• Knowledge and understanding of the competitor landscape
• Willing to challenge the status quo and constantly seek out opportunities to ‘raise the bar’
• Driven and determined
• A self-starter who is proactive and creative
• Must possess a thorough understanding of quality client service
• Have a hunger for meeting all call and appointment targets
• Be confident and engaging on the phone, be a good listener and help customers understand the Adam Continuity offering
• Have the ability to work under pressure
• Be organized and able to work in a methodical and documented manner
• Have good communication and interpersonal skills and ability to work well within a team
• Must be flexible, dependable, and able to multitask with priority and to deadlines

Experience and Skills

Essential

• Track record in successful B2B telesales
• Leadership/Management experience
• Experience of developing a telesales/sales team
• Experience within IT services
• CRM competent