The role sits within the Operations & Service Delivery division reporting to the Operations Manager. The Operations & Fulfilment team support the marketing and sales team who work closely with clients to create programmes which are perfectly tailored to fit their needs - from sales incentives and employee recognition programmes to ideas schemes, salary sacrifice - all backed up with comprehensive communications, reporting and analysis delivered through innovative IT solutions.

Monday to Friday

up to £25K DOE

The Job...

The Administration Team Leader role is key in ensuring the smooth and successful running of the functional areas of Order Process and Sales Admin. There is a requirement for close collaboration with the Fulfilment Team Leader to provide our customers with the highest levels of customer service and putting the customer at the heart of everything we do is of paramount importance to us, so the primary function of your role will be to ensure that all SLA's are met, to manage your team and answer queries concisely and professionally, escalating any issues as required to the Operations Manager.

The role will directly supervise the Account Administrators/Account Executives within the Oder Process and Sales Admin function of the Operations & Fulfilment team. This will involve regular one 2 one meetings with individual team members to ensure engagement levels are maintained and capacity is managed efficiently so the ability to build strong and trusting relationships is essential to succeed in the role.

You will need to be well-organised, confident and motivated, with great attention to detail. You will be happy working in fast-paced environment with the ability to multi-task and meet deadlines. Working as a leader of a team you will be proactive in promoting ideas and suggestions to improve processes to ensure efficient operational delivery.

The Person...

We will expect the right person to ensure the smooth day-to-day operational running of the workload to the highest standard of excellence.

You will have

* A professional and personable manner

* Written and spoken communication skills that allow you to inform, help and advise customers/stakeholders clearly, and liaise with other professionals;
* Listening skills, to understand exactly what customers/stakeholders require;
* Problem-solving skills;
* Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
* Motivational skills and an ability to supervise and lead a team
* Creative thinking, to be able to come up with new ideas to improve processes & efficiencies
* An ability to work well under pressure;
* Organisational and planning skills to develop operating policies;
* A commitment to improve your own customer service skills on an ongoing basis.
* A passion for providing excellent service

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.