Shipping Order Processor (Luxury)
Shipping and Posts recruitment
- London
- 22,000-23,999 per annum
- March 18, 2019
- Permanent
About the Job:
Shipping Order Processor (Luxury)
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competitive
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Permanent
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Posted 12 days ago
Role : Shipping Order Processor (Luxury)
Location: London
Salary: up to £23k
Hours: 9-6pm
Our client is looking for a keen, talented, Customer Service Representative to be part of our Supply Chain and Customer Service Team. The purpose of this role is to deliver great customer service to some of the most prestigious catering, restaurant and hotel groups in the world and ultimately encourage them to keep coming back to our client.
Role Responsibilities
•Working within set parameters, produce quotes for customers
•Order entry for UK and International customers according to terms
•Check product availability, offer alternatives if products not available
•Agree partial shipment if necessary
•Refer to or obtain freight quotes (depending on terms)
•Encourage full pack ordering,
•Ensure delivery requirements are captured and communicated e.g. tail lift, vehicle restrictions, restricted delivery hours, pre notification
•Keep customers updated on order status and product availability dates
•Answer all queries politely, clearly, and in a timely manner
•Review unpaid orders and remind customers/encourage payment
•Pick, pack & send out samples from the office when required
•Advise customers on EXW terms that orders are ready and coordinate warehouse collections
•Log all issues, investigate and follow up with customers to ensure timely resolution
•Recognise important orders (new openings, important customers, new business opportunities) and manage accordingly
Experience
•2-5 years in B2B Customer Care role in a product based company (international and similar sector an advantage)
•An understanding of the supply chain (international supply chain an advantage)
•Computer skills including ERP, Excel, Outlook
The Person:
•Passion for service
•Honest, reliable, with pride in their work
•Positive and proactive attitude
•Very organised with excellent attention to detail
•Robust and able to handle pressure
•Excellent verbal and written communication skills (languages of interest but not essential)
•Team player. Willing to help others / pitch in to balance workloads
Role KPIs
•OTIF (orders despatched On Time In Full) against customer expectations
•Quality and speed of response to enquiries/queries
•Customer feedback
Language skills (French, German, Spanish, Italian, Dutch, Portuguese, Russian, Polish,
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