Service Delivery Manager
Future Engineering Recruitment
- Berkshire
- 45,000-49,999 per annum
- March 18, 2019
- Permanent
About the Job:
Who we are:We are one of the leading providers of cloud computing and managed hosting. Headquartered in Glasgow, we employ over 350 talented staff in offices and datacentres across the UK. Originally founded in 1998, it is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.
Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operates a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.
We are delighted to offer this opportunity to join one of the UK’s leading cloud computing and managed hosting companies.
The Service Manager Role:
We are looking for an enthusiastic and forward thinking Service Manager who can pro-actively manage teams of support and datacentre staff to ensure the operational delivery of services 24x7 located in Maidenhead and Gosport. You will work closely with key business stakeholders externally and within the group to promote service excellence and ensure 100% uptime of the company’s business critical technology infrastructure and systems in Maidenhead & Gosport.
A key aspect of this role is to bring guidance and leadership to your Teams in order to improve technical and operational expertise within both sites. This will include analysing all service management issues and recommending/implementing solutions to improve service delivery. You will also have accountability for service transition and service delivery in an Incident Management Environment as well as general customer communication via email, helpdesk and status pages.
Service Delivery Manager Skills/Experience
Essential
+ Several years’ experience of managing business critical systems and technical teams
+ Understanding of cloud computing or the hosting market place
+ Excellent written and verbal communication skills
+ Previous experience developing service and support processes and procedures to drive ever-increasing levels of service.
+ First class management and operations delivery skills
Desirable
+ Good understanding of cloud computing/managed hosting technologies
+ Understanding of Windows and Linux Operating Environments
+ Understanding of SAN storage
+ Basic network knowledge
+ Previous ITIL experience
+ Previous Experience managing teams within the hosting marketplace
What do we offer in return?...
+ We’ll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Pension
+ Share save and childcare voucher schemes
+ Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certification, our online training portal and our Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Cloud Solutions Service Delivery Manager, Hosting Service Delivery Manager, Datacentre Service Delivery Manager.
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