Service Delivery Administrator

Hours: 7.30am - 4pm, 8.30am - 5pm, 9.30am - 6pm

Bruntwood is one of the largest commercial property companies in the North of England.

With over 100 properties across Manchester, Liverpool, Leeds and Birmingham, we provide office space, serviced and virtual offices, meeting rooms and retail premises to companies across a range of different business sectors. We develop, let and manage all our own properties, which means that we have extensive expertise in creating buildings that don't just look good, but also work effectively and efficiently to meet our customers' needs.

We are family-owned and run business that is based on creating good relationships, so we realise that our people are our biggest asset. Bruntwood people play a fundamental role in delivering our brand promise, behaving according to the strong set of values we live by as a company. We therefore recruit with a long-term focus, making sure through our recruitment process that we ensure not just that you are right for Bruntwood but also that Bruntwood is right for you. We focus on your skills and experience but above all we look for the right attitude and the right personality fit to make sure you’re the right person for our team.

Your role:

As Service Delivery Administrator you will support the Service Delivery team in all aspects of administration, you will work collaboratively with our internal teams, technical teams & our suppliers to ensure the seamless implementation of our processes & procedures. 

Responsibilities:

• Provide point of contact & support to the Service Delivery Team, Technical Teams, including Supervisors, engineers, Project Managers, Tech Team Managers & 3rd party suppliers / contractors
• Oversee Purchase Order process – raise & reconcile purchase orders using CAFM system
• Invoice Administration – Coding & approving invoices to agreed approval levels in line with SLA’s. Querying and resolving any discrepancies
• Fleet Administration including booking in Technical Team vehicles for service/repairs and processing all paperwork within agreed timescales
• Assist the Projects Team as and when required with ordering of parts/materials, booking engineer time, collating engineer’s labour and updating projects costs
• Provide assistance to Service Delivery Analyst by providing supporting information & data on task progress
• Communicate with Customers, keeping them informed of progress and solutions to ensure seamless delivery of service
• Resolve incidents/queries & respond to service requests in timely manner
• Escalate incidents/service requests that cannot be resolved within agreed timescales
• Liaise with Service Partners/Contractors ensuring best value & manage SLAs.
• General Administration duties including inbox management, responding to emails, producing quotes
• Support SD Co-ordinators with task logging and other duties as required

To be successful in the role, you will have:

• The ability to work effectively as part of a team
• Excellent time management, organisation and prioritising skills
• Customer and solutions focus
• Strong communication skills – written and verbal
• Excellent IT skills particularly Excel

What do you get in return?

We can offer a challenging and supportive environment as well as excellent benefits including private healthcare, life assurance, a generous pension, birthday leave and a health and employee wellness package. We also offer:

• Immediate Life Assurance
• Employer matched pension 
• Share Ownership Plan after qualifying period
• Eligible for Private healthcare
• 2 days paid leave per year to participate in voluntary work under the Bruntwood Cares scheme