Senior Administrator, Customer Contact Centre
CocaCola
- Buckinghamshire
- 22,000-23,999 per annum
- March 21, 2019
- Permanent
About the Job:
From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola European Partners (CCEP) is a major fast-moving consumer goods business in Europe and the world’s largest independent Coca-Cola bottler. Across 13 countries, our employees make, sell and distribute the world’s most loved drinks brands to more than 300 million people. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®.
Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.
Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?
Senior Administrator
Customer Contact Centre, Milton Keynes
What you become a part of
• Achieving set targets and KBI’s in line with current business needs
• Managing projects to deliver the current strategy.
• Coaching and developing
What to expect
Development of workforce;
· Coach and develop peers.
Leadership;
· Coach, train and develop staff so they have the correct tools.
· Influence change and be an advocate for transitions where required.
· To always appropriately role model the right behaviours.
Business Development;
· To ensure Team project a positive image of Coca-Cola Enterprises in the market place
· To ensure existing business is retained and developed
Customer Service
· Deliver against the set target for key projects.
· Collate information for projects. Run and analyse results.
· Investigate and implement processes to reduce manual input.
· Automate as many SAP and SF processes as possible
· Reduce duplication of work.
Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.
Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?
Senior Administrator
Customer Contact Centre, Milton Keynes
What you become a part of
• Achieving set targets and KBI’s in line with current business needs
• Managing projects to deliver the current strategy.
• Coaching and developing
What to expect
Development of workforce;
· Coach and develop peers.
Leadership;
· Coach, train and develop staff so they have the correct tools.
· Influence change and be an advocate for transitions where required.
· To always appropriately role model the right behaviours.
Business Development;
· To ensure Team project a positive image of Coca-Cola Enterprises in the market place
· To ensure existing business is retained and developed
Customer Service
· Deliver against the set target for key projects.
· Collate information for projects. Run and analyse results.
· Investigate and implement processes to reduce manual input.
· Automate as many SAP and SF processes as possible
· Reduce duplication of work.
Qualifications
What we expect of you
- Advanced Computer Skills
- Educated to A level standard or equivalent
- Experience of a Customer facing role
- Ability to motivate and coach effectively
- Strong communication, interpersonal and influencing skills
- Strong planning and organisational skills
Application
If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch.
www.ccep.com/careers
We believe that equal opportunities means inclusion, diversity and fair treatment for all.
Primary Location
GB-Central-Milton KeynesSchedule
Full-timeClosing Date (Period for Applying) - External
: 18/11/2016, 11:59:00 PM
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