Job title:Sales Order Administrator / Shipping Clerk

Reporting to:Logistics Manager

Main purpose of job:To ensure accurate and timely processing of sales orders and acknowledgments and to communicate sales order processing information effectively between stakeholders in all departments. Arrange the shipping of goods including generating required paperwork and coordinating carriers.

Location:Based at Hanovia Slough

Staff responsibilities:This position has no direct reports

Key responsibilities:

Sales order Processing

• Process all sales orders accurately and on a timely basis
• Ensure that all order acknowledgments are issued to customers on a timely basis;
• Ensure that all order acknowledgment details agree to a valid customer purchase order; Liaise with the customer’s purchasing department as required to ensure:
• Customer purchase order details are accurately reflected in our order acknowledgment;
• Customer shipping address details agree to the customer purchase order;
• The acknowledged delivery date agrees to the customer purchase order;
• The Inco-Terms and shipping instructions are consistent between the order acknowledgment and the customer purchase order;
• Communicate with the Service & Sales Order Administrator to identify opportunities to ship goods earlier than the customer order requires or to advise where the customer requirement cannot be met prior to acknowledgment.
• Review all orders from Hanovia Asia-Pacific to ensure compliance with the Hanovia Transfer Pricing Policy.
• Attend regular Operations meetings with the Shipping Manager and the Service & Sales Order Administrator to ensure that any information relevant to Sale Order Processing is received and acted upon.
• Liaise with the Logistics Manager and Production Manager ongoing basis to ensure the timely and accurate acknowledgment of orders and sharing of relevant information

Shipping:

• Processing despatch documents as per customer requirements
• Ensuring orders are despatched on time
• Maintaining and organising shipping consumables
• Invoicing and providing certificates from the Chamber of Commerce
• Liaising with carriers and arranging collections
• Liaising with customers to obtain required information
• Quoting carriage costs and tracking shipments
• Ensure ERP system and databases are up to date with required information

Freedom of action

You will be expected to take full ownership of the responsibilities above and use your initiative to operate independently and flexibly to achieve the required aims with the support of the Logistics Manager.

Our Values:

We are PASSIONATE about supporting our customers

We offer evidence based advice with HONESTLY and INTEGRITY

We INNOVATE to deliver better UV solutions

We work as a team but we take OWNERSHIP and individual REPONSIBILITY

We are committed to QUALITY and welcome feed-back to learn and improve

We CARE because what we do benefits Society and the Environment

• Contact: REBECCA SANDERSON
• Reference: Totaljobs/SOP
• Job ID: 66856609