Retail - Customer Service Assistant

We love our customers. They’re just like our Customer Service Assistants – people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know Wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people – no matter what they need from us.

We also offer career development opportunities and a great set of benefits.

At Wilko we love nothing more than helping our customers to get stuff done – and supporting our people to grow their skills and career too. With progression opportunities, brilliant training and a great set of benefits, it’s your chance to help shape where our business and your future goes next. So, apply now at wilko.jobs