Retail Customer Advisor

The job:

We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. But when it comes to jobs, our high street stores are where the real action is. And there couldn't be a better time to join us.

Join us here and you'll discover it's not just our customers who get the best from EE. Surrounded by the latest products, all presented in an easy-to-understand way, you'll be on hand to give demonstrations, encourage customers to have a play themselves, and hit your sales targets by helping them find exactly the right product or service.

What you'll do:

• Contribute to your store's success by bringing to life our ethos of sales and customer advice through sensational service
• Keep up to date with all of our products, services and promotions, and those of our competitors
• Engage customers in genuine, enjoyable conversations to understand their needs, help them choose the right products and show them how those products can make their mobile life better
• Take pride in the appearance of the store, keeping it clean and tidy at all times.

You'll definitely:

• Have a strong background engaging and delighting customers in a sales or service environment
• Be able to show how you've worked to and achieved sales targets or deadlines
• Show an interest in communications technology
• Enjoy being part of a team but still have the drive to work on your own initiative.

You might even:

• Have worked in retail, sales or service
• Know a thing or two about the telecoms sector.

What's in it for you:

• Typical total earnings £9.85 per hour
• Basic hourly rate £7.47
• Uncapped commission and quarterly team bonus scheme
• Discounted mobile phone packages for you, your friends and your family (conditions apply)
• 25 days' holiday (pro-rata)
• Opportunity to buy or sell holidays
• Discounted childcare vouchers
• Discounted Retail vouchers
• Healthcare cash plan including Dental and Optical offers
• Pension

What's next:

At EE, we look for the best people to join us. And to help us find them, we've created this simple but effective recruitment process. You need to pass each stage to carry on to the next:

• Visit our website and complete our online application form
• We'll send you a link to our online assessment which shouldn't take more than half an hour or so to complete
• One of our recruiters will call for a short telephone interview
• Come along to the store for an interview with the manager, a sales exercise and three minute presentation.