Qualitative Research Manager

Sky is Europe's leading entertainment company and serves 21 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we're not stopping there. We're home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there's plenty of opportunity for you, no matter what your career goals.

Our experts working in Insight and Decision Science (IDS) are at the forefront of understanding consumers and creating actionable insight about their behaviours, attitudes, needs, how they like to interact and what makes them tick. This consumer intelligence helps deliver a better experience and service to consumers and improves marketing performance. We have developed, and are responsible for, one of the most powerful, large-scale consumer data sets in the World, combining detailed consumer cross-platform viewing behaviours with transactions, interactions, profiles, needs, attitudes and preferences across a wide breadth of UK and ROI households. We deliver a premium service to many parts key parts of Sky and are truly dedicated to helping achieve their objectives. We are forward-thinking and customer-centric, everything we do is thorough and rigorous and is driven by passion.

IDS employs a considerable team across five locations in a variety of specialist skills including data development, analytics, research, report development, decision execution, CRM, insight consultancy, software development and econometrics and has a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from acquisition to retention, from on-screen to online, from marketing effectiveness to targeted advertising. Sky IDS is a people-oriented organisation which takes personal development very seriously, so we'll help you to grow, with excellent training and development opportunities from the very start.

An opportunity has arisen for an enthusiastic qualitative researcher to join the Insight & Decision Science team and ensure the customer is at the heart of business decision making via the management and delivery of a range of qualitative research approaches

Key responsibilities;

* Contributing to proposals and challenging approaches suggested in briefs
* Recommending and advising appropriate and creative methodological approaches to meet objectives and engage Sky stakeholders
* Proactive project management to ensure all stages go smoothly
* Conducting a significant proportion of fieldwork, including viewed sessions
* Delivering highest quality standards according to MRS guidelines
* Adhering to data protection principles
* Contributing to analysis sessions and ensuring final outputs have clear recommendations and strong insight
* Working collaboratively with wider Research Team colleagues on a variety of initiatives and cross-function projects
* Working with Research team colleagues on cross function projects or to join up with other research outputs
* Presenting findings in a confident and engaging manner and actively be able to champion the customer viewpoint

The successful candidate will possess the following;

Essential criteria:

* Confident moderator, including experience in viewed situations
* Qualitative research experience, ideally gained within a research agency 
* Experience managing all stages of qualitative projects (online and offline)
* Exceptional attention to detail
* Excellent stakeholder management
* Strong communication skills
* Problem-solving and creative thinker
* Experience of working under pressure and to tight deadlines within a highly dynamic environment
* Experience within the media or communications sector


Our benefits package recognises the essential part you play in Sky's success. We offer free Sky+HD, broadband and talk services; private medical insurance, generous holiday entitlements, a contribution pension scheme, a Share scheme so you can have a stake in Sky and our success plus Sky Choices, a benefit scheme to help you make valuable tax & national insurance savings.

Due to the fast paced nature of Sky's Businesses our vacancy close dates may be subject to change.

Sky. Believe in Better

It's our people that make Sky the UK and Ireland's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are appointed to this role you will be subject to the successful completion of a Criminal Record Check and a financial background check