Project Manager (Client Implementation Services) - SecureWorks
Dell
- London
- 28,000-29,999 per annum
- March 20, 2019
- Permanent
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Project Manager (Client Implementation Services) - SecureWorks
Apply NowJob ID 16000PNMDate posted 10/13/2016Location London, ENGProject Manager (Client Implementation Services) - SecureWorks-16000PNM
Project Manager (Client Implementation Services) - SecureWorks
Competitive Salary
UK - Remote Worker
POSITION SUMMARY
The Project Manager position is a role with high visibility and significant responsibility for the deployment of managed security services to new and existing SecureWorks customers. The Project Manager is responsible for providing end-to-end cross-discipline leadership throughout the MSS Service Deployment lifecycle, and coordinating with various groups within the MSS business unit to ensure on-time and successful project deployments with a high degree of customer satisfaction, in accordance with SecureWorks MSS’s defined deployment processes. The Project Manager manages each aspect of the service deployment project including project initiation, solution design, provisioning, service activation and transition to ongoing service delivery. The deployments that the Project Manager manages are varied in scale with significant tactical, financial or strategic implications for SecureWorks.
Essential Duties & Responsibilities
•Manage multiple customer deployments simultaneously, juggling activities and priorities accordingly.
•Provide revenue-related projections on an ongoing basis based on varying degrees of completion of the deployments.
•Facilitate decision making with customer stakeholders, balancing the needs of different constituencies and facilitating consensus in the customer’s organization.
•Identify, prioritize, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the customer.
•Define and manage critical success factors in conjunction with the customer.
•Communicate ongoing status and issues to the customer and escalate critical conditions to internal Dell SecureWorks management.
•Create and manage overall project plans for customer deployments.
•Coordinate and manage project schedules, meetings, and other related project activities.
•Proactively ensure successful completion of all owned implementation related projects.
•Be a key contributor for continuous improvement of PM best practices, using innovative ideas to increase effectiveness and efficiency of the Deployment team.
•Seek out continuous education around the technical and procedural components of the various MSS services in order to better serve the customer and guide them through the deployment.
•Exemplify excellent Customer service delivery by ensuring all Customer needs are being addressed and regular communication and feedback is occurring.
•Support SecureWorks sales, contracts and billing, and Secure Operation Center (SOC) teams by completing project, service, and process related requests.
Qualifications
Knowledge, Skills, & Abilities
•Ability to learn the defined implementation process and execute accordingly.
•Ability to manage time and balance priorities in order to progress through concurrent projects.
•Ability to work independently or as part of a collaborative team.
•Posses a vested interest in the success of assigned projects.
•Strong familiarity with project planning concepts.
•High-level proficiency with MS Excel, Word, Outlook, and Project.
•Easily adapt to various applications and tools utilized by the Deployment team.
Education and Experience:
•Preference will be given to PMP (PMI)/similarly credentialed candidates
•Min. Bachelor’s degree. PMI or PMP certified
•Extensive project management experience
•Excellent written, verbal communication skills
•Strong MS Excel, Word, PowerPoint, MS Project skills
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