Panel Secretary

Salary: Circa £25,000 full time equivalent (£15,000 based on 21 hours)
Location: Canary Wharf, London
Contract: Initially a 6 month fixed term contract
Hours: 21 hours per week (flexibility in terms of working days and hours)

The Company:

PhonepayPlus is the UK regulator for premium rate (or phone-paid) services. Premium rate services are the goods and services that you can buy by charging the cost to your phone bill or pre-pay account. They include directory enquiries, voting on TV talent shows, donating to charity by text or downloading apps on your mobile phone.

Our regulation is open, fair and robust, underpinned by a Code of Practice approved by Ofcom. As the telecoms, internet and payments sectors continue to grow globally at an unprecedented rate, PhonepayPlus takes action to safeguard consumers and help cutting-edge providers of digital content and services to thrive.

Our vision is that anyone can use premium rate services with absolute confidence in a healthy and innovative market. Within our remit and expertise, we seek a more consistent approach to regulating micropayments that are like PRS.

The Role:

This successful candidate will play a key role in the smooth running of our adjudication process, through providing prompt and effective administration support to both the Code Adjudication Panel (CAP) and the Investigations Oversight Panel (IOP). Key duties will include:

- Co-ordinating diaries with senior management, board and panel members, to list regular tribunals hearings, IOP meetings and ad-hoc hearings.
- Produce bundles for tribunals and IOP meetings, in a timely a professional manner.
- Act as the main point of contact for tribunal and IOP members, and where appropriate service providers, liaising with colleagues internally to promptly respond to their request.
- Minute take at IOP meetings as required.

The Person:

The ideal person for this role will be highly organised with excellent attention to detail. With previous experience managing and co-ordinating multiple diaries, and ideally court, tribunal or other legal service or administration experience, you are a natural and efficient problem solver. A real self-starter, pro-active and confident in your approach, requiring little supervision.

• Organized, with the ability to multi-task and learn quickly
• Personable, with excellent communication skills – experience dealing with board, senior managers or executive level roles is essential
• Collaborative in your approach, and able to work with individuals across teams easily.
• Highly productive, and able to work to tight deadlines.

Skills and Experience:

• Minimum 2 years’ previous experience working in a similar position.
• Experience working at the courts, tribunals or other established legal service (including listing experience) is desirable.
• Intermediate to advanced Microsoft Office skills (Word, Excel, Power Point, Outlook).
• Minimum, GCSE Levels at grade C and above including Maths and English (or equivalent).

The Benefits:

We have an excellent benefits package at PhonepayPlus, here are a few of the highlights:

• 25 days’ holiday (pro-rated accordingly)
• 4 x life assurance
• 5% Employers pension contribution
• Choice of private medical health schemes
• Enhanced family friendly policies
• Season ticket loan
• Childcare vouchers