Mortgage Adviser - Reading

The Requirements

If you’re CeMAP qualified, and share our passion for outstanding customer service, this is a fantastic opportunity to join one of our friendly and lively branches. Whatever you want to do, we’ll help take your career to the next level.

At RBS our goal is to be number one for customer service, trust and advocacy and put the customer at the heart of all we do. By getting this right, we'll be on track to build the future of RBS.

What you'll do

We’re looking for Mortgage Advisers to join one of our friendly branch teams. Being a Mortgage Adviser means making a real difference in our customers’ lives, supporting them through the single biggest purchase of their lives - their home. You'll talk to customers one-to-one, listen to their individual circumstances and requirements and provide quality and accurate advice on the products that are most suitable to their needs. You’ll help them understand their options in what can be a complex and sometimes daunting process, and by protecting the largest financial commitment our customers make, you will offer them complete peace of mind.

Building strong, trusted relationships and providing a professional and thorough service is all part of retaining and growing our customer business, and you'll also be proactive in following up leads and referrals to develop new contacts.

And while you’re helping our customers, we’ll help you to grow and develop too. If you’d like to undertake further study which supports your role as a Mortgage Adviser and contributes to your development, we’ll support you to make that happen.

What you'll bring

To succeed, it’s essential you're fully CeMap qualified (or the equivalent), with recent experience of giving mortgage advice. You’ll need to be friendly, helpful and committed to every customer, as this is what will really make the difference. We'll also be looking for the motivation to ensure you provide excellent and compliant advice, including the completion of applications and paperwork, and the ability to identify and develop new leads.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under the Certified Regime (CR) of the Individual Accountability Regime (IAR) and is subject to enhanced pre-employment screening. This means if your application is successful, you’ll need to satisfy several background checks before you can start working with us. These will include a full credit check, a criminal record check and personal, financial and social conduct assessment.   

You can find out more about IAR by visiting the Bank of England website (www.bankofengland.co.uk) and searching for “Individual Accountability Regime”.

How we'll reward you

In return, we offer an excellent salary package of £28,518 - £40,260, which includes a 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support, designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit http://www.jobs.rbs.com/uk/you-and-rbs.

As part of our referencing process, criminal record and credit checks will be undertaken.

If you are experiencing any technical issues when applying for this role, please contact us for assistance.

At NatWest, we want everyone to feel welcome. That’s why we want you to know that we will work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.