Brand Specialist, London

Are you passionate about Menswear products? Do you know how to sell? Can you exceed both customer service expectations and Selfridges’ sales targets?

Then you’re the kind of person we’re looking for.

KNOW THE ROLE

At Selfridges, we believe we can always do better. That’s an attitude that we apply to everything we do; sales, products, trends and, of course, service. Join us as a Brand Specialist and you'll help us succeed in all of these areas. Passionate about Menswear, you’ll always be up to date with the latest products and trends – while keeping a close eye on the competition, of course. Exciting and motivating your team will be your main focus, whether it’s through training workshops, group demonstrations or one-to-one mentoring. However you choose to do it, you’ll use your expert knowledge of trends, stock availability and computer reviews to enhance their product knowledge and service levels. Managing customer complaints with care and professionalism, you’ll make sure that every shopping experience with us is a positive one. Building strong relationships with other departments, like Visual Merchandising, will also be important, as will admin-based activities, such as organising deliveries and managing stock. Plus, your eagle eye for the hottest new Menswear trends will make sure that we continue to optimise and exceed our sales targets.

KNOW WHAT WE'RE LOOKING FOR

Alongside knowing all there is to know about the latest Menswear products, you’ll have proven your sales ability in a retail environment already. You’ll be an excellent communicator, so training up a team of Menswear buffs won’t be a chore – it’ll be a pleasure. A strong degree of commercial awareness will be a bonus, as will the ability to demonstrate initiative and confidence in challenging situations, both customer-facing and behind the scenes. Personable and positive, you’ll be able to resolve customer complaints and motivate your team – all while keeping a smile on your face.

KNOW SELFRIDGES

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.

KNOW WHAT'S IN IT FOR YOU

Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow.

Key benefits include a generous staff discount, gym membership offers and great bonus potential.