Lead Internal Quality Assurer - Hospitality & Catering
Real Recruiters
- West Midlands
- 30,000-34,999 per annum
- April 30, 2019
- Permanent
About the Job:
The RoleThe Lead Internal Quality Assurer will be responsible for managing the internal quality assurer team in the Hospitality & Catering sector. This is a national role, mainly desk based, with some field elements. Key responsibilities include:
- compliance with awarding organisations / sector skills council / company procedures
- co-ordinating EQA visits with operational business managers
- driving Continuous Improvement through feedback on individual trainer capability
- supporting development of IQAs through regular 1:1s / personal development plans
- supporting delivery methodology including e-learning / class room learning / 1:1 learning
- meeting clients and developing bespoke frameworks / learner journeys
- review qualifications ensuring they are fit for purpose for business units / clients / learners
- conducting employer & learner satisfaction surveys
Our client is one of the top performing and fastest growing Apprenticeship and Commercial training providers in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Fitness, Hospitality, Retail, Business, Commerce and Health, Care and Early Years sectors.
They offer a performance bonus in addition to basic salary, 25 days paid holiday plus bank holidays, pension scheme, life assurance, staff incentives, company laptop, mobile phone etc.
The Person
The Lead Internal Quality Assurer will have relevant qualifications (D32, 33 / A1 / L3 / D34 / V1 / L4 etc.) and experience of working as an assessor / IQA within the Hospitality & Catering sector including:
- a positive approach to stakeholder management / ability to balance conflicting demands
- able to prioritise workload to meet tight deadlines
- have excellent accuracy / attention to detail / written & verbal communication skills
- Self-motivated, independent and able to maintain strict confidentiality
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