Implementation Executive

Each year Egencia helps thousands of companies in over 60 markets better manage their travel programmes. We provide modern solutions and exceptional service to millions of travelers as they plan, take and complete every business trip. We deliver bottom-line savings to our clients and support the needs of the modern business traveler.

Unique in the market, we operate like an agile and entrepreneurial start-up but we are backed by one of the world's largest travel groups Expedia Inc., voted the #1 Best Place to work in the UK by Glassdoor.

The Implementation Executive position requires an individual with project management, organizational and problem solving skills as well as a keen attention to detail. This individual will work across multiple teams within Egencia including Sales, Account Management, and Customer Service in order to successfully implement new accounts.

Functional and Technical Responsibilities

• Responsible for implementing accounts sold into the Small Market Segment. Implementations are expected to be staged, scheduled and prioritised according to both client and business needs
• Lead project planning efforts to determine project scope and scheduling
• Facilitate the project kick-off with project team members and appropriate stakeholders
• Manage the day-to-day details of the project (coordinating with project team members and resource managers as appropriate) including the plan, schedule, resources, and task assignments
• Report schedule and delivery details to project stakeholders
• Facilitate project meetings focused on status reporting, problem resolution, feedback, fostering open communication within the team on project planning, and execution
• Maintain project management deliverables including the project plan, project schedule, status reports, and any other documentation related to the management and administration of the project
• Act as the first point of contact for client escalations during the implementation process.

Profile

Applicants must have proven success in managing multi-faceted, time sensitive projects, as well as strong skills in facilitation, written documentation, status reporting, mediation, training, and presentations. Experience working with an Online Travel Tool or Agency is preferred. You will also be proficient in MS Excel, Word, PowerPoint, and Outlook, as well as have the ability to work across multiple time zones.

It's not just what you do, it's how you do it….. What we affectionately call Egencian's.

To be an Egencian your personal traits are as important to us as your ability to deliver the role. You need to mirror the traits of a traveler, be smart, curious, open minded, agile and self-sufficient.

We live, eat, and breathe travel. We work hard and play hard and are never satisfied.

Who are we

We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.

We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn.

We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.

We believe in the Scientific Method. Everyone's ideas are equal in the face of hard data. We use data to guide but not define our actions.

We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.

We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others.