HEAD OF PRODUCT

DESCRIPTION

Lead all commercial product management activities for the Services business.

You will:

• Lead Services activity in the primary commercial product management areas:
  • Developing product strategy
  • Ensuring that all new products are ready for launch as part of the product development cycle
  • Third party supplier management and terms negotiation where required for product delivery
  • Negotiating supplier funding where required for new product launches
  • Co operating with wider group teams responsible for key supplier deals
  • Management and optimisation of existing products, including ranging and pricing
  • Margin control and analysis of existing product performance, setting recommended proposition pricing for channel partners
  • Managing detailed end to end proposition design and execution plans, regular trading and effectiveness meetings with key channel partners in particular UK&I
• Manage production of business cases and investment appraisal including presentations up to Board level.
• Help lead the Services business as a key member of the management team, be open, approachable and lead by example.
• Ensure smooth transition and transformation of all commercial activities.
• Management of the CSA and Insurance books; determine the optimal pricing and product benefits strategy for both.

You will need:

• Advanced commercial awareness and appreciation of customer service needs
• Effective working to turn ideas and plans into successful operating initiatives
• Industry experience highly desirable in order to bring credible business acumen to inform planning and decision-making
• Expert ability to lead and work within a leadership team, demonstrating a collaborative management style and building trust to energise and inspire a team to deliver their common objectives
• Excellent communication skills, used to influence and negotiate with key stakeholders – in particular around the group
• An ability to understand and articulate business and strategy, in financial and non-financial terms to a wide group of senior stakeholders, both orally and in writing
• Expert level analytical skills, understanding business context and commercial markets to translate into strategy and planning

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.