ECOMMERCE OPERATIONAL IMPROVEMENT MANAGER (PROJECT MANAGER)

DESCRIPTION

Operational Improvement Manager

The Operations Manager is responsible for driving continuous improvement of operational customer Journeys across all channels that support the Ecommerce P&L.

Main Details & Responsibilities

• Responsible to deliver key major change programs for the Ecomm Business
• Extensive and on-going interface with IT, Vendor Management, Outsourcing suppliers and any technology partner to ensure appropriate business requirements and needs are met.
• Responsible for post launch execution support to ensure the website and transactional journeys are as per design approval & solution build.
• Approval of business change from stakeholders
• Identify and define tangible online business solutions for CPW.com
• Work independently in client facing situations as well as project teams in requirements, design, and development for new and improved processes
• Support in business developments for online growth opportunities
• Act as an SME for both technical and business change process.
• Seek and keep abreast of industry trends, for break through thinking to drive future optimization change for online

Required Skills

• Strong commercial & operational thinker
• Ability to think critically and strategically
• Able to work well in a reactive environment
• Ability to analyse complex problems and deliver insightful and practical solutions
• Organised, driven and a self-starter
• Great communicator – able to build strong relationships with internal cross functional teams at all levels and external stakeholders
• Experience in delivering significant scale quality, costs and service improvements
• Proven track record in process development

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.

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