Customer Support Executive

Job overview:

Here at Mercedes-Benz, we’re working hard to create a great customer experience which fully complements our product range and creates customer delight. Naturally, we’re also here to ensure owning a Mercedes-Benz is a pleasure. Based in Milton Keynes, our contact centres are well placed to help customers with the flexibility and service our customers have come to expect. We already know our cars, vans and trucks offer the wow factor and we want our employees to offer the same.

Job description:

We are providing exceptional customer service to our customer throughout the term of their financial agreement with us, that includes all servicing throughout the contract and talking through the options at the end of their contract. We work hard to understand and assist our customers to ensure a high level of customer satisfaction. You’ll respond to customer queries efficiently, whilst being thorough and offering a one call resolution. Our customers experience the Mercedes-Benz journey throughout their whole term with us increasing the chances of customer retention. We work towards united KPI’s which incorporate customer satisfaction and call waiting times this ensures we mirror our exceptional service when talking with customers and meet their expectations of answering the calls in a timely manner.

About you

We are looking for someone that has a genuine care for the service our customers receive and understands what exceptional customer service looks like. We need someone that strives for first call resolution in a timely and efficient manner. You’ll need to work towards targets in a busy and lively environment adapting to change and being flexible on shift times. The ability to absorb information quickly and relay that information clearly and coherently to our customers is essential. The ability to prioritise your workload within the busy environment and optimise quiet periods for any after call tasks is vital. You’re polite and presentable whilst taking pride in your work.

Key Skills, Knowledge & Experience

Candidates should demonstrate all of the following to be considered further for the role

• Customer Service Experience either on the telephone or face to face

• High level communication skills both verbal and written

• Customer focused drive

• Inspired by targets and a hunger to achieve

• Dedicated and hard working

• Vibrant, enthusiastic and ambitious

Additionally, the following skills would be highly desired:

• Finance or automotive experience

• Proven success in a Contact Centre environment

Benefits

Salary £18,600 with an annual bonus potential of 16% bonus + 23 days holiday + free parking + a structured training programme.

Your contractual hours will be 37.5 hours a week. The hours required for this role are 8.5 hours per day with an unpaid hour lunch; these hours will be between 8am – 8pm Monday – Sunday.