Customer Services Officer, Oxford

Customer Services Officer,Oxford

Some careersshine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

With over 7,200 offices in 85 countries, we are the leading international bank, delivering services and products to around 89 million customers worldwide. We combine extraordinary global reach with in-depth, hands-on local knowledge. That means we can provide people from different cultures and walks of life with the financial support they need. The support that helps them live the life they want.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

If you are a graduate you will have the opportunity to apply to join one of our award winning graduate schemes. If you are not a graduate you will have the opportunity to apply to join our award winning apprenticeship programmes.

We are currently seeking an ambitious individual to join this team in the role ofCustomer Services Officer.

In this role, you will:

• Provide a range of services to HSBC customers, supporting every life event, from opening an account, going to university, saving for a new home, to retirement
• Effectively question and listen to your customers when reviewing their account to enable you to fully understand both new and existing customer's financial circumstances and needs
• Gain a comprehensive knowledge of the Bank's full range of products and services to enable you to connect the customer with other colleagues who can support their entire life journey
• Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team
• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking and Self-service points to meet their varying needs
• Be proactive in building and developing a customer base through the use of Customer Contact Lists, referrals, and walk-ins

To be successful in this role you should meet the following requirements:

• Passion for continuously delivering a superior customer experience
• Pride yourself on consistently delivering a personalised, friendly, and efficient service at all times
• Demonstrate strong communication skills which will enable you to engage in effective conversations with customers and to build strong professional rapport
• Be able to demonstrate your ability to understand a customer's requirements through effective fact finds

For further details and application information please click 'Apply' or visit our careers site, searching under reference 00007VNZ.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.