Customer Services Administrator

Zetes is a leading provider of supply chain, identification and mobility solutions, transforming the way modern supply chains collaborate. Our full managed service offering ensures service excellence and the best life cycle management of our solutions. We are now looking for an excellent Administrator to join our friendly team in Customer Services.

Key Responsibilities:

• Log and maintain support jobs on our management systems

• Liaise with Technical Hardware or software support when required.

• Forward any customer queries to the correct personnel & ensure response

• Produce effective reports in line with customers and departmental requirements

• Proactively monitor outstanding jobs, update Jobs records from repairer portals or reports

• Any other tasks assigned by line manager.

Essential attributes:
Full training will be provided with a scope to develop in this role, however the following attributes are essential to succeed:

• Experience of working with customers

• Have initiative to propose and introduce change where necessary

• Excellent attention to detail

• Commitment to quality of service

• Ability to communicate effectively with customers and staff

• Excellent interpersonal skills in order to be able to deal positively with dissatisfied customers- Team player

This is a full time role, based in our office in Hurley, Maidenhead. Due to remote location of our office, having use of a car would be useful however, we offer a free bus shuttle service to/from Maidenhead Train Station.