Customer Service - Senior Personal Banker - Windermere/Kendal - Part Time (Flexible)

The Business

If you’re a passionate people person who thrives on delivering fantastic customer service, this is an opportunity to take on a role with great development potential in one of our NatWest branches, in a beautiful part of the country.

As a Senior Personal Banker, you'll be guiding and supporting our customers, while proactively managing a small customer portfolio, to help them get the most out of the services we offer. You’ll be joining a collaborative, friendly team, and we’ll support you to achieve a professional qualification and build upon your existing skills, through a full training and development programme.

This is a permanent part time role for 21 hours over the week. There's flexibility as to which hours you'll work, so your working week can be tailored to suit your lifestyle needs.

What you'll do

Customers will be at the very heart of your role. As Senior Personal Banker you’ll provide outstanding service to customers visiting our branches. You’ll build strong relationships with our customers, understanding their needs and helping them make the right financial choices to meet their life goals. As such, you'll contribute to achieving our wider goal of being the number one bank for customer service, trust and advocacy.

You’ll also undertake financial reviews and manage a small portfolio of customers, referring them to specialists when necessary. Through your desire to provide the best possible service and taking pride in your expertise, you'll proactively recommend and promote the benefits of alternative business channels to simplify and improve their banking experience.

What you'll bring

You'll be both passionate about meeting customers' needs and driven by doing the right thing. You’ll need to be able to build an expert knowledge of our products as well as credit and regulatory processes to make sure that you're giving our customers the best possible options.

Your natural flair for communication will be invaluable, as you'll be talking engagingly with customers and taking a genuine interest in their situation. We'll also be looking for the ability and desire to build strong and long-lasting customer relationships. Ultimately it's your determination and commitment to achieve customer satisfaction that will bring you success.

You’ll want to progress and develop in your career journey, and we'll support you in achieving the Professional Banker Certificate, laying the foundations for an exciting and fulfilling career.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

How we'll reward you

You’ll receive a competitive reward package of between £22,207 and £29,610 pa. (pro rata for hours worked)

This comprises a base salary of between £17,766 and £23,688 pa and an additional 25% of your salary as an allowance. You can decide how much you want to convert into value-added benefits through RBSelect, the bank’s flexible programme. You can tailor these benefits to suit your lifestyle with access to things like our retirement savings plans, healthcare schemes, and the chance to buy additional holidays.

You’ll also receive a generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)

We also provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support all designed to help you manage and balance your work/life priorities.

Hours

• Part time - 21 flexible hours over the week
• Permanent contract
• Retail hours Monday - Sunday 08:00 - 20:00
• You’ll typically be working during the branches opening hours, including weekends, and your actual working hours will be discussed at your interview

We want everyone to feel welcome. That’s why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we offer you a job, we’ll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.

If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

At NatWest our vision is to become the UK's most helpful and sustainable bank. Our people are the key to achieving success, so we place a high priority on recruiting the best talent with the right skills, experiences and behaviours.