Customer Service, Credit Controller

Client Service Associate/Credit Controller, Global Trade and Receivables Finance

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If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an ambitious individual to join this team in the role ofCustomer Service Associate/Credit Controller.

In this role, you will:

• Achieve a high standard of credit control by effectively collecting outstanding debts for each Client in line with their requirements
• Efficiently manage your own portfolio of Clients by resolving queries and concerns on overdue invoices, payment facilities, funding and cash flow, whilst maintaining reconciled ledgers
• Build effective relationships with Clients via the telephone, and meetings where appropriate, developing an understanding of the clients business through communication with the Client and the Invoice Finance Manager
• Be a team player who is willing to assist and provide help for colleagues when necessary whilst working on your own initiative and making clear decisions
• Ensure that the Client is at the heart of everything we do both personally and as an organization by driving a client-centric culture
• Manage delivery of high quality service to clients, timely resolution for service quality issues, and implementation of preventative measures to protect service levels

To be successful in this role you should meet the following requirements:

• Knowledge of Global Trade and Receivables Finance (GTRF)
• Previous experience of delivering an excellent customer service
• Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner

• A track record of making timely and rational decisions, based on relevant information and experience

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an on-going basis. This role has been designated as an Enhanced Vetting Role.

For further details and application information please click 'Apply' or visit our careers site, searching under reference 000083U2.

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