Customer Service Advisor

Leeds Building Society has delivered another record year and continues to recruit passionate and talented individuals in 2016. We have celebrated our 140th year, where we have helped more people than ever before to save for the future and to have the homes they want.

Mortgage completions reached their highest ever level, rising customer numbers took our membership to record levels, and savings balances were greater than at any time in our history. 

Winning Best Companies accreditation at the first attempt shows the importance we place on a great colleague experience.

The role of Customer Service Advisor is a critical role for our customers and holds a great deal of responsibility.  You will assist daily in the opening of savings accounts for customers who are looking to save for that all important holiday, new car or perhaps even a wedding.  In addition, you will be given training in order to refer customers who are looking to become first time home owners, or simply looking to move house.

We are looking for a confident and approachable person, with experience of working within a customer service environment, preferably within a retail or financial services environment.  You will ideally have some experience of cash handling, and an ability to understand and identify customer needs.

In return, and to assist us in continuing to deliver exceptional customer service, we will ensure you are enrolled onto our Career Pathways development programme and will benefit from having your own personal Performance Development Plan.