My client is a national leading retailer and supplier of household furnishings and parts. They currently have a fantastic opportunity with an immediate start date for a Customer Service Advisor with a proven track record of delivering excellent customer service through handling and resolving customer queries, orders, complaints and enquiries
Within this role you will be tasked with:
* Handling and resolving incoming customer enquiries through calls, email and live chat
* Ensuring the delivery of an exceptional customer experience for each and every customer
* Responding to customer queries in a professional and polite manner
* General admin duties including processing payments, refunds and claims
* Following the escalation process for escalated calls and emails
* Working to set KPIs and SLAs
The ideal candidate for this role will have:
* An outstanding telephone manner.
* Well developed written communication skills
* Excellent interpersonal skills
* An ability to remain calm under pressure
* An ability to work as part of a team and on own initiative
* Organisation skills
* A high level of attention to detail and accuracy
* Excellent administration skills
* Flexibility
* Good time keeping