Customer Service Adviser
John Lewis
- Greater Manchester
- 14,000-15,999 per annum
- March 25, 2019
- Permanent
About the Job:
Preferred Hours
Full and Part Time
Partnership Level
10
Closing Date
2 Oct 2016
Vacancy Type
Permanent
Salary
Pay in Range: £15,642 - £19,860 per annum (equivalent to £8.27 - £10.50 per hour)
Salary Frequency
per hour
Hours of Work
FULL TIME HOURS, starting w/c 02 October 2016 and w/c 24 October 2016 - Approx 32.75 - 36.25 hours per week, the shifts available all include weekend working. Earliest start time is 8am and latest finish is 9pm for Full Time.
Please note we reserve the right to close the vacancy early in light of a large response.
Please note we reserve the right to close the vacancy early in light of a large response.
Duties & Responsibilities
As an inbound contact-handling representative, you will
be responsible for dealing with high volumes of
customer enquiries. As part of your role, you will openly
demonstrate a passion for merchandise and selling and
be motivated to deliver targets. As a Partner you will
be an ambassador for the John Lewis brand and focused
on delivering a consistently exemplary customer
experience. The role requires daily contact with our
branches and you will need to build positive working
relations with colleagues throughout the John Lewis
Division. You would also need to have a flexible and
positive approach to tasks and use your skills and
knowledge to support and develop colleagues.
be responsible for dealing with high volumes of
customer enquiries. As part of your role, you will openly
demonstrate a passion for merchandise and selling and
be motivated to deliver targets. As a Partner you will
be an ambassador for the John Lewis brand and focused
on delivering a consistently exemplary customer
experience. The role requires daily contact with our
branches and you will need to build positive working
relations with colleagues throughout the John Lewis
Division. You would also need to have a flexible and
positive approach to tasks and use your skills and
knowledge to support and develop colleagues.
Job Requirements
The role will suit someone who is resilient, enjoys variety and working in a fast-paced
environment, requiring a high level of attention to detail whilst achieving key targets.
As the first point of customer, contact the role requires a high level of professionalism
to ensure the quality standards are being met, following clear standards, being
articulate and where calls are challenging, patient and resilient.
This role is subject to the following pre-employment screening: 3 year reference
check, Basic Disclosure and 5 year financial probity.
environment, requiring a high level of attention to detail whilst achieving key targets.
As the first point of customer, contact the role requires a high level of professionalism
to ensure the quality standards are being met, following clear standards, being
articulate and where calls are challenging, patient and resilient.
This role is subject to the following pre-employment screening: 3 year reference
check, Basic Disclosure and 5 year financial probity.
Required essential experience skills and qualifications
PC skills
Required desirable experience skills and qualifications
Experience in a Contact Handling environment.
Experience in a customer service role.
Experience in a customer service role.
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