Customer Care / Sales Advisor

An exciting opportunity has arisen for a Customer Care / Sales Advisor to join Park Cameras based in West Sussex.

Park Cameras is a leading retailer in the specialist photographic market, with an award-winning store / head office based in Burgess Hill, as well as a state-of-the art London store opened in 2013.  We are a growing and exciting family-run business established for over 40 years, and we aspire to become the first-choice speciality photographic retailer across the UK.

Reporting to the Customer Care Team Manager, and working as part of a small team of 5-8, you will be responsible for managing all aspects of customer communication – inbound telephone enquiries / sales, website sales queries, general enquiries and email/website LiveChat.

As a Customer Care / Sales Advisor your key duties and responsibilities will be:

•             Customer Care

• Ensuring inbound calls are answered to meet agreed abandon rate and answer time targets
• Answering general and product-specific customer queries, using available resources, with a focus on giving excellent advice and sales conversion
• Ensuring email queries and website LiveChats are promptly and professionally managed
• Dealing with customer complaints, resolving where possible and escalating where required
• Ongoing training of product knowledge (both via supplier training and taking a personal interest)

•             Sales

• Seeking opportunities to make sales (in what is a competitive market)
• Maintaining focus on achieving agreed call conversion rates, AOVs and attachment rates
• Accurately entering customer information, sales orders and payments  on the system
• Keeping appropriate call records for future reference
• Placing internal orders via the Purchasing Team for out-of-stock items
• Keeping customers with back-orders informed of changing availability

An ideal Customer Care / Sales Advisor will have the following skills and experiences:

• You will be enthusiastic and energetic with a positive outlook, with strong listening and customer services skills and the ability to proactively seek sales opportunities. 
• You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally. 
• You will have worked in a contact centre, be able to communicate clearly and fluently, and be able to use language appropriate for each customer. 
• You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.

Your working hours will be 40 hours per week.

In return you will receive a salary of £15,000 - £17,000 per annum dependent upon experience plus sales commission:

• 28 days annual holiday
• Staff discount scheme
• Pension scheme
• Profit-share scheme