Contact Centre Agent

Real Recruiters

West Sussex
16,000-17,999 per annum
April 30, 2019
Permanent

About the Job:

Job description:

To be responsible for an essential service to patients, relatives and healthcare professionals. To be the first point of contact for recieving and dealing with a variety of calls ranging from enquirires from the public, patient/carer requests, prescription requests, servicing of equipment and faults/breakdowns.

Duties & responsibilities:

To deal with all enquiries from patients/carers in a sympathetic and effective manner within company agreed timescales
To log and resolve customer complaints within company agreed timescales
To take replenishment orders from patients and solve any equipment related issues
To ensure that all enquiries are completed according to departmental procedures and within set quality standards
To liaise closely with other departments, giving accurate information at all times
To work to organisational and departmental targets as specified

The individual:

Qualifications/Training

·NVQ Level 2 in Call Handling or Administration (Desirable)

Experience

·Experience of working within a contact centre environment (Desirable)

·Significant experience of working in a customer focussed environment

·Experience of working in a medical industry (Desirable)

·Experience of working with vulnerable adults/children (Desirable)

Knowledge/Skills

·Ability to work effectively within a team as well as independently

·Excellent IT skills

·Excellent written and verbal communication skills