Contact Center Agent

Job Purpose:

• To make contact with debtors in order to obtain payment in a timely manner and to establish reasons for non-payment.

Key Responsibilities:

• Answering incoming calls from debtors and encouraging them to meet their obligation to pay
• Advising debtors of the available payment methods and taking credit / debit cards payments over the telephone as and when required
• Advising debtors of the necessary actions and strategies for debt repayment
• Negotiating payment plans with debtors ensuring they comply with our Client Guidelines
• Establishing debtors’ financial circumstances i.e. income and outgoings
• Obtaining information such as contact numbers, employment details and benefit entitlements
• Explaining our procedures to debtors ensuring that they understand possible further action and fees
• Answering any queries or disputes that debtors may have regarding their account(s)
• Answering incoming calls from third parties such as CABs, solicitors and debt management firms and acting accordingly
• Performing various administrative duties when updating debtor accounts
• When required to make outbound calls to debtors and encourage them to meet their obligation to pay

Experience / Qualifications:

• Experience of working on the telephone or in a Call Centre environment
• Knowledge of customer service principles and practice
• Experience of working in a target driven environment
• Good data entry / keyboard skills
• Desirable Experience
• Previous experience in the debt collection industry

Essential Skills:

• Excellent verbal communication skills
• Good negotiation skills
• Self-motivated
• Results / target driven
• Confident
• Assertive
• The ability to work under pressure and handle / diffuse challenging situations
• The ability to use initiative and to make difficult decisions
• Excellent accuracy skills / attention to detail
• Desire to do well

Hours:

• Shifts are on a rota basis.
• Employment Type: Permanent
• Salary Description: Starting basic salary of £16,000 - £18,000 DOE
• We provide a generous holiday allowance in addition to a pension and very competitive bonus scheme. We are a growing company, so there are lots of opportunities for progression.

To apply for this role please click on the “Apply” button below.