Introduction

Our Commercial Distribution & Risk graduate scheme

Do you want to make a real difference to our customers & business? Do you like working in a fast paced environment where you can develop a broad & transferable skillset?

If you’ve said yes to the above then this may be the scheme for you!

We’re looking for graduates to join our Commercial Distribution & Risk Programme. It’s one of our specialised options available for graduates looking to join Nationwide.

The Commercial Distribution & Risk team is exciting, dynamic and a fast paced department working on a wide range of initiatives to support front line employees across Nationwide. We cover change programmes, MI, analysis & insight, rewards & recognition, customer, employee & operational excellence and risk, controls & governance.

Working closely with a wide range of stakeholders from right across the business, everything we do has a direct impact on Nationwide’s success, whether as a result of improving products, enhancing processes, helping our managers to become great leaders, or through providing insights to help the business make informed decisions – we make a difference to our customers and employees.

Our vision is to help Nationwide achieve its vision to be 1st choice for financial services. To support this, we’re looking for people with insight and ideas, who have the ability to build strong working relationships and a broad skillset. You’ll be working in a variety of different placements across the teams, using your knowledge from each placement to help shape and inform the next, always putting the customer at the heart of decision making.

Alongside our award winning development programme, successful applicants will be offered a permanent contract, a starting salary of £28,000 a year, plus an annual bonus based on performance.

Your placements will predominantly be based in Swindon, however there will be some travel across the UK as required.

So if you’ve thought about working in financial services, why not apply to be part of Nationwide. Here’s a list of our achievements.

Who we're looking for

It’s essential that great customer outcomes are at the forefront of all our employees’ minds. We don’t mind what degree you’ve studied, we think your enthusiasm and personality is as important as your academic achievements.

As long as you have the passion and determination to grow and develop, you’ll make a great impact on our business and our customers.
 

As a minimum requirement you’ll need to be:

• Looking for a variety of mentally stimulating roles where you will be challenged and driven to improve
• Positive, tenacious and solution focused
• Confident in building and maintaining strong working relationships
• Competent at problem solving, and have planning and analytical skills
• Able to balance conflicting priorities to ensure the best outcome for our customers, our people and the business
• Committed to providing an excellent service to our customers & employees
• High performing, delivery focused and able to manage ambiguity
• On track to gain a 2.1 degree in any subject that you’ve studied, or have a minimum 2.1 degree already
• 280 UCAS points, excluding General Studies

What you'll be doing

Group Distribution & Risk has several specialised business areas that support the delivery of Nationwide’s four strategic priorities of becoming a Modern Mutual, Great Employer, Strong Society and Exemplar Organisation.

You'll be working across a variety of placements to build a broad and valuable skillset by:

• Providing insights and analysis by looking holistically at our performance and using this to help inform business decisions
• Analysing and assessing our deliveries to acquire specialist knowledge to understand our business fully. Assessing risks and making recommendations that ensure that there are fair outcomes for customers
• Leading the way for service by using employee and customer feedback to drive efficiencies and creating innovative ways to enhance the customer experience
• Supporting the distribution channels to improve the customer experience through effective handling of complaints, customer satisfaction, root cause analysis and quality checking
• Being accountable for and supporting the successful implementation of small to medium sized projects and work streams of larger projects
• Working within one of our strategy teams to help empower our leaders and people to deliver help, guidance and advice to customers

While you thrive in a fast paced environment, you also take the time to make sure the changes are delivered in the right way to ensure fair outcomes for customers. You’ll always make sure everything we do delivers an exceptional customer service and conveys our values as a mutual.

If you put a lot in, it’s only fair you should get a lot out and we’re not afraid of giving you praise when you’ve done well. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide.

To help you meet your potential we’ll:

• Give you exposure to senior business leaders through mentoring relationships, and their sponsorship of the programme
• Get you involved with real business projects with stretching goals
• Increase your business acumen, including commercial and strategic awareness
• Further develop your core skills, such as communication, presentation and influencing
• Allow you to put the theory into practice, applying everything you learn to real-world business issues.