Analytical Manager

Our experts working in Insight and Decision Science (IDS) are at the forefront of understanding consumers and creating actionable insight about their behaviours, attitudes, needs, how they like to interact and what makes them tick. This consumer intelligence helps deliver a better experience and service to consumers and improves marketing performance. We have developed, and are responsible for, one of the most powerful, large-scale consumer data sets in the World, combining detailed consumer cross-platform viewing behaviours with transactions, interactions, profiles, needs, attitudes and preferences across a wide breadth of UK and ROI households. We deliver a premium service to many parts key parts of Sky and are truly dedicated to helping achieve their objectives. We are forward-thinking and customer-centric, everything we do is thorough and rigorous and is driven by passion.

IDS employs a considerable team across five locations in a variety of specialist skills including data development, analytics, research, report development, decision execution, CRM, insight consultancy, software development and econometrics and has a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from acquisition to retention, from on-screen to online, from marketing effectiveness to targeted advertising. Sky IDS is a people-oriented organisation which takes personal development very seriously, so we'll help you to grow, with excellent training and development opportunities from the very start.

Main Responsibilities:
Liaise with relevant Heads Of, Controllers and Managers for a key business area - to support their strategy and insight, to inform key business decision-making and to demonstrate a commitment to service and operational excellence.

Support the Head of Insight in driving transformational business performance initiatives through the exploitation of consumer data, insight and measurement to deliver better business decisions.

Ensure adequate resources for the stakeholders are available, in order to deliver predictive, timely and actionable insight to satisfy business demand.

To bring originality and expertise to the insight generation process and to actively support the development of those within the team.

Work very closely with the rest of Insight & Decision Science to understand and influence key decisions that impact Sky

Essential Skills:
Stakeholder Management: Candidate must have a strong track record of having established successful business relationships with stakeholders, inlcuding at Manager/Controller level.

Evidence that the successful applicant has been able to influence, engage with, and respond with credibility at relevant level, and occasionally at Director level.

Technical skills: Experience of applying predictive modelling and segmentation techniques within a marketing services environment.

Knowledge of customer lifecycle management techniques and their application in a commercial environment.

Extensive experience in analytical tools or languages (SAS, SPSS, SQL) and third party data that can be used to support analysis. Implementation of methodologies designed to drive predictive decisioning within Sky

Measurement of business benefit: Establishment and on-going development of analytical roadmaps across core business areas. Demonstration of measureable business benefit from the development and deployment of analytical projects. Effective management and development of team resources, plus personal and team utilisation targets

Team management: Evidence that the successful applicant has experience in team leadership and line management with small-medium sized teams and has led analytical end to end delivery of analytical projects with multiple stakeholders and multiple products.

Desired Skills:
Consultative / client-service orientation 
Mature programme / project management experience
Practiced at measuring effectiveness of deliveries
Experienced at communicating outputs at multiple levels
Negotiation and influencing skills
Engagement in networks of expertise which could be brought in to add value
Conceptualisation skills / knowledge of problem solving techniques
Knowledge of existing and planned reports
Analytical expertise and delivery in multiple relevant business areas
Development and / or facilitation of knowledge sharing workshops
Experience of line management and people development
Accountability for vision / direction setting and alignment to business goals
Skilled in communications plan development and execution
Collaborative thinker and able to 'join the dots' across multiple domains
Mature approach to client-expectation management