Administrator, HR Operations (French speaking)

HR Administrator, Operations – French  Speaker

Location: Uxbridge

What you become a part of

The HR Administrator is part of the HR shared services team. The HR Administrator is the first point of contact for the resolution of HR queries and requests that are received via phone, email, employee interaction centre, fax and post using scripts, job aids and FAQ's within SLA's. In addition, the HR Administrator is responsible for processing country specific HR Back Office Administration within SLA's around speed, accuracy and quality using templates, guidelines and standard procedures. The role will work with technical tools such as SuccessFactor, Salesforce and telephony. The role might also include project work, coaching and training of team members and translation.

What to expect

• Acts as first point of contact responsible for the accurate resolution of employee and line manager enquiries and requests that are escalated via phone, email, HR portal or other access channels

• Log all queries and requests on case management system and update system, as required.

• Be able to work under pressure in a fast moving and rapidly changing environment

• Able to prioritise workload efficiently by applying effective timekeeping and adherence to rosters and schedules

• Uses professional and customer-focused approach to handle customer inquiries.  

• Understands scope of services and escalates as defined.

• Investigates requests which cannot be resolved by analysing nature of the request and routing to appropriate support.

• Able to process administrative duties within set SLA's around speed, accuracy and quality

• Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.

• May assist with process improvement, support work, knowledge base improvement suggestions, and peer coaching

• Builds and maintains good working relationships across European HR Services, HR Business Partners and HR Centres of Expertise in line with data requests and information production

What we expect of you

• Minimum of 6 months customer service

• Human resources experience preferred

• Good Microsoft office skills

• Excellent listening, questioning and both written and verbal communication skills

• Team worker

• Ability to work in a fast paced, rapidly changing environment.

• Fluent English

• Fluent French

Application

If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch.

www.ccep.com/careers

We believe that equal opportunities means inclusion, diversity and fair treatment for all.

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola European Partners (CCEP) is a major fast-moving consumer goods business in Europe and the world’s largest independent Coca-Cola bottler. Across 13 countries, our employees make, sell and distribute the world’s most loved drinks brands to more than 300 million people. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.

Do you have a personality with the power to influence and connect?

Can you sustain the pace to keep on growing?

Will you make an impact with your desire to win?

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