Admin Assistant

City Business Solutions (CBS IT) are providers of specialist IT Managed Services located in the heart of London’s legal district. In particular our authority and expertise of IT solutions and support services mainly for the legal sector but also charity, educational, financial, property, recruitment and security.

With a team of experienced, highly skilled technical engineers who are the best in the business, we go the extra mile to give unrivalled, first class customer service.

100% of our business growth has been organic with referral business via word of mouth - testimony to our customer service delivery

Job Description:

Reporting directly to the Office Manager and Sales Director

Key Responsibilities

Customer Service

• Answering telephone calls from customers and suppliers
• Logging of telephone calls onto internal system
• Monthly reporting of technical incidents logged and emailing to customers

Banking

• Paying in cheques, maintenance and updating of paying in electronic paying in book

Accounts

• Daily data entry using SAGE
• Customer & supplier invoicing and payment processing
• Dealing / escalating customer & supplier invoice/payment queries
• Printing, filing and management of supplier invoices
• Organising supplier invoices for payment

General

• General office administration duties including ordering office supplies and distributing post

Future Responsibilities

Sales

• Providing quotations for ad-hoc services requested by clients
• Respond to and follow up sales enquiries using appropriate methods
• Preparing and sending out customer contract and service renewals on a monthly basis

Purchasing

• Purchasing equipment and supplies from suppliers and distributors
• Monitoring and recording all supplier purchases onto database

Personal Specification

This role requires the following skills:

• 5 x GCSE Grade A-C Including English & Maths
• 2 x A - Levels
• Excellent all round communication skills / ability to answer telephone calls in a professional manner
• Excellent work ethic
• Excellent time keeping
• Excellent time management skills
• Excellent organisation skills
• Ability to work to deadlines and under pressure